HOW CAN WE HELP YOU?

  • FAQ
  • Delivery
  • Returns
  • Shopping
  • My Account
  • Other

Tab 1

Frequently Asked Questions:

  • Where is my delivery?

  • What shipping options do you provide?

  • I’m having problems making an order

  • How do I return my order?

  • When will I receive my refund?

  • Problems signing in to my account / forgotten password

  • Do you offer Student Discount?

  • Where is my nearest store?

  • Can I change/cancel my order?

  • How do I contact Coast?

Tab 2

Delivery:

  • Where is my delivery?

  • What shipping options do you provide?

  • Do you deliver to stores?

  • What are your International shipping options?

  • How can I track my delivery?

  • Why is my parcel missing items?

  • Why has my order been cancelled?

  • Can you deliver to a different address to my Billing Address?

  • Can I change my delivery option after placing my order?

  • Why is my postcode/country not recognised?

  • Will I have to pay Customs and Import Charges?

Tab 3

Returns:

  • How do I return my order?

  • What shall I do with a wrong/faulty item?

  • When will I receive my refund?

  • How do I return without a returns label or paperwork?

  • What can I do if I have been refunded the incorrect amount?

  • Can I return a Gift Voucher/Card?

  • Do you exchange returns?

  • Do you offer a collection service?

  • Doddle Returns

Tab 4

Shopping:

  • What payment methods can I use?

  • I’m having problems making an order?

  • Do you offer Student Discount?

  • Can I change/cancel my order?

  • Where is my nearest store?

  • How do I use my Gift Card/Voucher online?

  • How do I check my Gift Card balance?

  • If an item is sold out online, is there a way I can still get the item?

  • Why is my promotional code not working?

Tab 5

My Account:

  • How secure is my personal information?

  • Do I need to create an account to place my order?

  • Why am I having problems signing into my account?

  • How do I subscribe/unsubscribe to your newsletters?

  • How do I change my address and personal details?

Tab 6

Other:

  • How do I contact Coast?

  • What is your privacy policy?

  • How do I make a formal complaint?

  • Where can I find information on Coast Careers?